We don't do fine print. We believe in transparency
Last update: June 19, 2023
1.1 Connective Partners B.V.; henceforth, “Connective Partners.”
1.2 Client: the natural person or legal entity with whom an agreement has been made concerning participation in a course or coaching appointment.
1.3 Student/coachee: the natural person who actually takes part in the course or coaching appointment on behalf of the client. The Client and the Participant can be the same natural person.
1.4 Course/coaching appointment: course, training, workshop, self-study, coaching, counseling, or any other meeting to transfer and/or increase knowledge and/or skills.
1.5 Open course: course where Connective Partners takes care of the location, arrangement, and organization.
1.6 ‘In-company’ course: a course in which only students from one organization/company participate and the client is responsible for the location, arrangement, and organization.
1.7 Conditions: these general conditions.
2.1. These terms and conditions apply to all quotations, general offers,
(legal) acts, agreements, and the like of Connective Partners. Regardless of whether these are related to or follow-up on quotations already made, general offers, (legal) acts, agreements, and the like.
2.2. Participants (consumers) have a cooling-off period of at least 14 days. This reflection period also applies if the participant books the training and the company or employer pays for it. If the company makes the agreement, no reflection period applies. This reflection period also does not apply to e-learning products, books, and if the training has already started.
2.3. All information, provided by customers, will be treated confidentially by Connective Partners, its employees, and teachers.
2.4. Applicability of the client’s general terms and conditions is excluded insofar as they conflict with these terms and conditions.
2.5. By placing an order, you indicate that you agree with the delivery and payment conditions. Connective Partners reserves the right to change the delivery and/or payment conditions.
2.6. When placing an order through the Connective Partners webshop, you indicate that you agree to receive an electronic invoice. You will receive this invoice digitally in PDF format.
3.1 Registration for the training or coaching appointment takes place in writing, by telephone, or electronically. This goes for publicly offered training and quotation based activities by Connective Partners.
3.2 If Connective Partners accepts the application, this will be confirmed to the candidate or client. If the application is refused, this will be reported to the candidate or client with the reason.
4.1 All applicable rates, costs, and surcharges are stated in the quotation or mentioned on the website.
4.2 The quoted price stated in the quotation is only binding during the period of validity stated for that quotation.
4.3 If VAT applies to a course, the stated prices are exclusive of VAT and are charged inclusive of VAT.
4.4 Prices can be adjusted based on unforeseen circumstances.
4.5 Prices will be adjusted in case of changes in the VAT regime and/or the amount of the applicable VAT rates.
5.1 After registration for a course or coaching appointment or after acceptance of the quotation as referred to in article 3, Connective Partners can send an invoice concerning the course to the client.
5.2 Payment by the client must be made in full within 14 days of the invoice date, but no later than before the start of the first day of the course or coaching appointment, without any right to discount or settlement, using a deposit into a bank or giro account designated by Connective Partners, unless otherwise stated in writing.
5.3 If the client has not paid within the period referred to in paragraph 2 of this article, he will be in default by operation of law without further notice of default being required. In that case, the client also owes interest of 1% per month, calculated on the outstanding invoice amount, without further notice from the due date until the date of full payment, whereby part of a month is regarded as a whole month.
5.4 If the client does not pay or does not pay on time, the resulting costs for Connective Partners are for the account of the client. These costs include all judicial and extrajudicial costs, such as the costs of summons, collection, counsel/lawyer. The extrajudicial costs are set at least 15% of the amount to be claimed.
5.5 If Connective Partners has not received full payment of the quoted price before the start of the course or coaching appointment, the course participant or coachee is not entitled to participate in the course or coaching appointment without releasing the client from the obligation to pay the full course price plus any additional cost.
5.6 Objection to an invoice can be made in writing up to 8 days after the invoice date, after which the settlement will also take place in writing.
6.1 All intellectual (property) rights concerning course or coaching materials, software, additional documentation, and all other materials used or provided in the context of a training rest with Connective Partners.
6.2 The client or participant in the training is not permitted to reproduce, distribute, or otherwise use items made available by Connective Partners, as stated in article 5.1, in whole or in part, in violation of the intellectual (property) rights of Connective Partners.
7.1 Connective Partners is not liable for any damage caused by or related to participation in a course or coaching appointment of Connective Partners or the cancellation of the agreement by Connective Partners unless Connective Partners can be blamed for intent or gross negligence.
7.2 If at any time Connective Partners is liable for any damage despite the provisions of paragraph 1, it will never amount to more than the total of the amounts invoiced and paid on the basis of the relevant agreement.
7.3 Connective Partners is not liable for any errors in printing or typesetting.
8.1 Connective Partners reserves the right to change the course or coaching schedule and/or times. If a training or coaching appointment is interrupted or rescheduled, and a candidate can’t participate, the corresponding portion of the quoted fee will be refunded. Connective Partners does not accept any further liability for moving or interrupting training courses or coaching appointments.
8.2 Connective Partners has the right to cancel training courses due to a lack of registrations. In this case, it is possible to move the registration free of charge to the next training or to have the full course fee refunded. Connective Partners does not accept any further liability for the cancellation of training courses.
8.3 In case of force majeure, Connective Partners may reschedule the training or course day or coaching appointment at any time. In that case, Article 8.1 will apply. In case of illness of the trainer/coach, Connective Partners will always try to provide another trainer/coach. If this is really not possible, the course day or coaching appointment will be rescheduled.
9.1 Cancellation or rescheduling by the Client must be in writing or by e-mail
to email@example.com. The cancellation is only final once Connective Partners has confirmed it by email.
9.2 Cancellation or rescheduling up to 20 working days before the start of the training or coaching appointment is free of charge. Cancellation or rescheduling from 20 to 12 working days before the start date of the training or coaching appointment is 50% of the course fee.
Cancellation or relocation less than 12 working days before the start date of the training or coaching appointment, the full quote fee is due.
9.3 If a candidate/coachee cannot attend, the client can register a replacement candidate/coachee at no extra cost up to 2 working days before the training start date. The client must register the replacement in writing or by e-mail to firstname.lastname@example.org. Failure to do so will be considered a cancellation. Connective Partners can refuse a replacement candidate with a written statement of the reason. It is not possible to register a replacement candidate less than 2 working days before the training start date.
9.4 Cancellation or rescheduling of the course by the client after the start is not possible.
10.1 Cancellation or relocation by the client must be made in writing or by e-mail to email@example.com. The cancellation is only final once Connective Partners have confirmed it by email.
10.2 No costs are payable for cancellations up to 15 working days before the start of the exam. For cancellation less than 15 working days before the exam date, the full exam fee is due.
10.3 It is possible to reschedule the exam once, as long as requested, at least 15 working days before the scheduled exam date. In case of relocation less than 15 working days before the exam date, administration costs of € 82 (excl. VAT) are due. The full exam fee is due for the second rescheduling of the same exam, less than 15 working days before the exam date.
10.4 In the event of relocation, as referred to in paragraph 3 of this article, Connective Partners can pass on any price increases of the exam to the Client. Connective Partners will make this known at the time of the transfer request.
10.5 Failure to bring valid proof of identity (passport, identity card, or driver’s license), showing up too late or not at the exam location, will result in exclusion from participation in the exam. The full exam fee is due.
10.6 The exam is not transferable to other persons.
10.7 A voucher for an exam is valid for 6 months from the date of purchase unless otherwise agreed upon when purchasing the exam. In that case, the voucher will display the date until which it is valid.
11.1 Days on which a student/coachee cannot be present can be reported upon registration. If Connective Partners accepts the registration despite this absence, a solution will be sought in mutual consultation to make up for the missed parts.
11.2 All missed training days or coaching appointments due to illness, accident, or pregnancy will be charged up to a maximum of five days per student per training. In case of illness, this must be reported to Connective Partners as soon as possible, no later than 10:00 am on the first day of illness.
11.3 All missed training days or coaching appointments that were not reported in registration and that were not caused by illness, accident, or pregnancy (see 11.2) will be charged.
12.1 In the event of a consumer purchase – under the Distance Selling Act (Article 7: 5 BW) – the customer has the right to return part of the delivered goods within a period of 14 days without giving any reason. This period starts as soon as the (digital) ordered goods have been received and/or delivered.
12.2 After purchasing a self-study, cancellation is only possible within 14 days (reflection period) after purchasing the self-study and if the self-study has not been used by the participant (not logged in for the first time).
12.3 The right to cancel or change, as described in paragraphs 6.1 and 6.2, only relates to the delivered goods and will in no case relate to purchased digital services such as digital books.
12.4 Before canceling the self-study, the student is obliged to inform Connective Partners of the reason for return in writing. The student must be able to prove that the purchased products are still in unused condition. If a product is used and/or damaged in any way, the right to cancellation lapses.
12.5 A tutorial is accessible for 6 months from the moment the account is created. Extension of a self-study product is possible for a fee. The extension takes effect when the original period has ended. So if you ordered a 2-month extension on April 12 and your self-study has ended on 1/4/2031, your extension will run until 31/5/2031.
14.1 In the context of a concluded agreement, we can make you offers about similar products and services, provided that you have not objected to them. The option to file an objection is stated at the time of providing your data. In addition, in every communication, you will be offered the opportunity to object under the same conditions to the further use of your e-mail address.
14.2 When collecting your e-mail address for reasons other than in the context of a concluded agreement, it will not be used to transfer unsolicited communications if you have not given your consent.
14.3 We only use your postal address to send the information that you have requested.
14.4 Unless you have indicated that you do not appreciate this, we may contact you by telephone to inform you about products and services. With every call, you will be informed of the possibility of objecting to this and registering in the do not call me register.
14.5 We only process other personal data if:
1.the data processing is necessary for:
a. the execution of an agreement concluded with you;
b. the proper fulfillment of a public-law task;
c. the promotion of our legitimate interest (unless your interest or fundamental rights and freedoms prevail over this interest), or;
2. you have consented to the processing when collecting this.
We keep your data after the quotation, general offer, (legal) act, agreement, and the like of Connective Partners has been fully executed to view this data (for example, exam results) later. We will delete these if you request us to do so.
14.6 Connective Partners is obliged to keep all information regarding the customer secret. The collected information is only used internally and is not passed on to other organizations unless necessary for the proper execution of the agreement.
14.7 We have implemented the necessary security measures to prevent the loss, misuse, or alteration of information we receive.
14.8 On request, we provide insight into the personal data we have recorded on the data subject. Any incorrect information can be corrected, supplemented, or deleted. If you wish to access this information or wish to correct your personal information, please contact us at firstname.lastname@example.org. The employee must verify your identity before releasing the data.
15.1 All quotations, general offers, (legal) acts, and the like of Connective Partners and agreements between Connective Partners and the client are governed by Dutch law.
15.2 All disputes that arise between the parties as a result of a quotation, general offer, (legal) act, agreement, and the like, to which these terms and conditions apply or as a result of agreements arising from this, will be brought before the competent court in Utrecht, unless the law prescribes otherwise.